1. Introduction
We are delighted that you are considering being among the first to acquire our exclusive products through our pre-order system. This policy aims to clarify the conditions and expectations related to pre-orders placed on our site.
2. What is a pre-order?
A pre-order allows you to order a product before its official release or availability in stock. This ensures that you will be among the first to receive the item when it becomes available.
3. Payment
Payment is required at the time of pre-order to reserve your product. All payments are processed securely via our usual payment methods.
4. Delivery times
Pre-order products are often exclusive and produced in limited quantities. The estimated delivery time is indicated on the page of each product available for pre-order. Please note that this time frame is an estimate and may be subject to variations due to external factors.
5. Changes to orders
Pre-orders may be changed or canceled at any time before shipping. If you would like to make any changes to your order, please contact us as soon as possible.
6. Cancellations and refunds
You can cancel your pre-order and request a full refund until the item is shipped. Once the product is on its way to delivery, our usual returns policy applies.
7. Potential risks
Although we endeavor to meet all advertised delivery times, delays may occur for reasons such as manufacturing delays or logistical issues. In such cases, we undertake to actively communicate with you and provide regular updates.
8. Contact
If you have any questions regarding your pre-order or our pre-order policy, please do not hesitate to contact us via our contact form or by email at [email address].
We thank you for your trust and support through your pre-orders. Your commitment allows us to continue to offer innovative, high-quality products.
