DELIVERIES
Shipping Destinations:
We ship throughout Europe.
DELIVERY DELAY :
Local orders take 2-3 business days to be delivered and we ship within 24 hours. International orders take 5-7 business days to be delivered via shipping company Mondial Relay and Colissimo. We also ship within 24 hours. Delivery time may vary depending on location, shipping method and other factors.
RETURNS:
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. You have 14 days to contact us about this. To make a return, you must show us a receipt or proof of purchase. You will then be able to benefit from a refund or exchange. Return costs are your responsibility.
Return address :
Elgauchoarg, 6 allée du Mortier, 44620, La Montagne, France
HOW TO TRACK MY ORDER ?
In order to track your order, we will send you an email with your tracking number, when the product(s) leaves our warehouse.
A PROBLEM WITH DELIVERY?
You can write to the following email: info@elgauchoarg.fr
PAYMENT :
Payments on the store are 100% secure. You can pay with your credit card or Paypal. Payments in 3x without fees via ALMA.
GIFT CARDS :
Gift cards never expire: the gift card code provides access to a balance that can be spent on more than one order. Gift card balances are applied to the total value of an order, which may include taxes and shipping. When you order a gift card, you will receive the card directly by email in the form of a code of 16 numbers and letters that you can integrate into Apple Wallet. If you are purchasing a gift card for someone else, you must forward the gift card email to the recipient!
What is the flavor of mate?
Its taste is bitter, mainly due to the tannins present in yerba leaves, but also thanks to its strong antioxidant potential due to a high concentration of polyphenols. Some prefer to sweeten mate with sugar, sweetener, honey, stevia, etc., to mask its bitterness. But, as I always tell my customers: mate is a drink with a unique taste. Take sugar-free coffee, for example; it probably wouldn't be enjoyable for someone who has never tasted coffee before. However, once we integrate it into our habits, this bitterness becomes our best ally.
What do I need to prepare mate?
how to prepare mate 🧉🌿
Infusing mate is an art that requires attention and care to fully appreciate its flavors. Here are the steps to prepare a perfect brew:
- Choose the container: Use a traditional gourd for an authentic experience.
- Prepare the yerba mate: Fill the gourd to about two-thirds of its capacity with yerba mate.
- Tilt the gourd: Tilt the gourd so that the yerba mate pools on one side, creating a slope.
- Add cold water: Gently pour cold water onto the side less filled with yerba to allow the herb to gradually moisten. This helps preserve flavors and nutrients.
- Insert the bombilla: Gently place the bombilla (filter straw) in the lower part of the yerba mate.
- Pour hot water: Use water around 70-80°C. Slowly pour the hot water over the same part so as not to burn the yerba mate and thus keep its taste intact.
- Infuse and enjoy: Let it infuse for a few minutes, then enjoy. You can reinfuse several times, adding hot water as you go.
Preparing mate in this way extracts the best from the yerba, providing a stimulating and flavor-rich drink. In addition, we want to introduce you to a particularly accessible way for those who are new to the world of mate: the use of mate bags. A tea bag contains a small amount of yerba mate, similar to a tea bag, making it easier to prepare and controlling the intensity of the flavor. This method makes the infusion gentler compared to traditional methods where a larger quantity of yerba is used. This gentle approach is ideal for those beginning to explore this drink, allowing a less intense and more pleasant introduction to the distinctive taste of mate. In addition, the sachets are practical and perfect for an active lifestyle, offering the possibility of enjoying mate anywhere and at any time without requiring additional tools like the bombilla and calabash.
Where are our calabashes and bombillas made?
Our mate calabashes are the result of careful selection and exquisite craftsmanship, made by expert hands in Argentina. We have the honor of collaborating with master craftsmen, including one of the most prominent in the country, who has over 50 years of experience in the field. This master craftsman is known for creating some of the most exclusive mates in Argentina and all of South America. The gourds we use are carefully selected and sourced from Brazil, ensuring that only the best pieces are transformed into works of art. In addition to calabashes, we offer a selection of bombillas designed to perfectly complement your mate experience. Each bombilla is finely crafted to ensure the best filtration and durability, adapting aesthetically to our exclusive mates. In our collection we offer a wide variety of mates and bombillas, where the value of each piece increases depending on the artisanal work invested in its manufacture. However, we guarantee that all our products are of premium quality, designed not only to meet the needs of our customers, but also to exceed their expectations and deliver a unique experience with every use.
Are the calabashes cured?
Unfortunately, our gourds are not pre-cured. Curing the calabash is an essential step to ensure its durability and improve the mate tasting experience. To help you with this process, we have prepared a detailed guide that will explain step by step how to cure your gourd correctly. You can find this guide at the following link: How to cure your calabash for mate . We hope this will be very useful to you.
